Amazon Customer Service – India

Job Description

Amazon Customer Service – India

Job Description

Work from home with Amazon Customer Service!

Role: Virtual Customer Service Associate

Job Type: Seasonal (Contractual)

Location: Work from home

At Amazon, our mission is to be Earth’s most customer-centric company. Our award-winning Customer Service team plays a key role in achieving this goal. We approach customer service differently—you won’t be reading from a script. Instead, you’ll receive the training you need to problem-solve and provide exceptional support in your own unique way.

Key Responsibilities

As a Customer Service Associate, your primary role is to prevent issues, solve queries, and delight our customers. You will be the first point of contact for our customers through phone, chat, and email. Your tasks will include answering questions about orders and products, handling payment matters, and providing website guidance. You’ll use a variety of tools to navigate, research, and review solutions, ensuring effective communication with customers.

Required Skills and Qualifications

• Age: Minimum 18 years old
• Right to Work: Must have the right to work in India
• Language: Strong communication skills in English (both written and oral fluency)
• Availability: Must be available to work varying shifts from Monday to Sunday within operating hours
• Flexibility: Willingness and ability to work in rotating shifts (early, late, overnight, weekend, and overtime as required)
• Workspace: Quiet, distraction-free workspace with a dedicated office setup (desk and chair)
• Technical Requirements: Minimum broadband connection of 20MB download speed and 8MB upload speed using a hard-wired Ethernet internet connection (no Wi-Fi)

Desired Strengths

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment

Benefits

One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package. Additionally, we offer several benefits, including:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to develop your skills

How to Apply

If this role sounds like it’s for you, click on the link below to start the application process. You’ll need to allow 3 hours to complete the full application, including assessments to evaluate your suitability for the role. You can save your application and return to it if necessary. We recommend using a laptop/desktop computer for the best experience.

If successful, we will contact you about the next steps!

Equal Opportunity Employer

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

Privacy Notice

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